How may we help you?

FAQs

Shipping and Return Policies

How often do you ship?

What mail carrier do you use to ship orders?

How do you package your items for shipping?

Do you provide giftwrapping services?

I live outside of the USA, are there any fees that I should be aware of?

I will be making/have made multiple orders, can you combine them into one parcel?

How long will it take for my order to arrive?

The tracking status shows no new updates of my order. What do I do?

The tracking status shows that my parcel is delivered, but I haven't received anything?

My order was delivered but there is an item missing/my item arrived damaged?

Do you accept returns/exchanges?

General FAQs

I run a store and I would like to stock Natelle Draws Stuff products! Who do I get in touch with?

Do you offer design services?